Placing an order with us is quick and easy! Here’s a simple guide: Browse through our collections, which are organized by categories such as "New Arrivals," "Best Sellers," or "Sale." Once you find something you like, click on the product for more details. You can select your preferred size, color, and quantity before adding it to your shopping cart. When you’re ready to check out, click on the shopping cart icon at the top right of the screen. Review your items to make sure everything is correct, and proceed to checkout. Fill in your shipping details, choose your preferred payment method, and review your order one final time. Complete your purchase by clicking "Place Order," and you’re all set! We’ll send you an order confirmation email right away.

We want to make your shopping experience as convenient as possible, so we offer a wide range of payment options: Credit and Debit Cards: Visa, MasterCard, American Express, Discover PayPal: Use your PayPal account for fast and secure payments Apple Pay and Google Pay: For an even quicker checkout process on compatible devices Other Payment Methods: Depending on your location, we may offer additional local payment options (e.g., Klarna, Afterpay, etc.) All transactions are secured with encryption to ensure your personal and payment details are safe with us.

Yes, we do offer free standard shipping on orders over a specific amount within the country. For orders under this threshold, shipping fees will be calculated based on your location and the shipping method you choose. We also offer express shipping options for faster delivery, which may include an additional cost. For international orders, free shipping may apply depending on the region, so be sure to check for any promotions or offers. Shipping times may vary depending on the destination, but rest assured we’re committed to delivering your order as quickly as possible.

Once your order has been processed and shipped, you’ll receive an email notification with a tracking number. You can track your shipment directly on the carrier's website or by logging into your Fashclo account. Simply go to your order history, and click on the tracking link next to your order. You can also reach out to our customer support team if you have any issues tracking your order.

Once you’ve placed an order, we begin processing it as quickly as possible to ensure it reaches you on time. Unfortunately, this means we’re unable to change or cancel orders after they’ve been confirmed. However, if you realize you’ve made an error in your order (e.g., incorrect address or item), please contact our customer service team immediately. We may be able to assist you before your order is dispatched. If your order has already shipped, don’t worry! You can still return or exchange items, as long as they meet our return policy requirements.

We want you to be completely happy with your purchase from Fashclo. If for any reason you're not satisfied, we offer a 30-day return and exchange policy for all items purchased on our site. To initiate a return or exchange: Your item must be in new, unused, and unwashed condition with all tags attached. Please keep the receipt or order confirmation as proof of purchase. For exchanges, simply choose a different size or color (subject to availability). For returns, we’ll issue a full refund to your original payment method once the returned item is processed. Please note that return shipping costs are the responsibility of the customer unless the item was damaged or incorrect. For full details, including how to initiate a return, check out our Return Policy page.

We understand that choosing the right size can sometimes be tricky, which is why we provide a comprehensive Size Guide on each product page. This guide includes measurements for each size to help you make an informed decision. If you're still unsure about your size, consider the following tips: If you're between sizes, we usually recommend opting for the larger size for a more comfortable fit. If you have any specific questions about fit or sizing for a particular item, our customer service team is happy to help! Additionally, we offer free returns for exchanges, so if the fit isn’t perfect, you can easily send it back for the right size.

Yes, we ship to most countries around the world! International orders are subject to shipping fees based on the destination. Delivery times can vary depending on your location, but we strive to get your items to you as quickly as possible. Please note that any customs duties, taxes, or import fees that may apply in your country are the responsibility of the customer. These fees are not included in the shipping cost and are determined by your local customs office. You can check with them for more information about what to expect. For a more accurate shipping estimate, simply proceed to checkout and enter your shipping address to see the options available to your country.

We’re always here to help! If you have any questions, concerns, or need assistance with your order, our Customer Service team is available through multiple channels: Email: Send us a message at support@fashclo.com, and we’ll reply within 24 hours. Live Chat: Our live chat feature is available on our website during business hours (Monday-Friday, 9 AM – 6 PM). Simply click on the chat icon to speak directly with one of our agents. Phone: Call our customer support line at [Your Customer Service Number] for immediate assistance. We’re committed to providing the best possible service and will do our best to resolve any issues or answer any questions you may have.